What happens when we receive an inquiry about a non-Viator product?

If we receive inquiries about non-Viator products (for example, enquiries relating to other products you sell, such as air travel or hotel accommodation) they will be forwarded directly to the email address we have on record for your customer service team.

Please make sure you prioritize such emails and take the necessary action, as Viator will not be responsible if the required action was not taken.

The email we will send has the following format: 

TO: <email address>(Partner Service Center) 
SUBJECT: "VIATOR"
The following request was received directly by the Viator partner support team. Please action accordingly and reply to your customer directly at <customer email address and/or contact details)>