How do we amend the product or product options of a booking?

If your customer wishes to amend the product or product options of their booking in a way that does not result in a change in price, and:

• the departure time is more than 48 hours in the future, and
• the price does not vary, and
• the travel date is available...

... you should send an email to dpsupport@viator.com that includes the:

• booking reference (bookingRef) and/or partner booking reference (partnerBookingRef)

• lead passenger's name and communication details

• travel date

• product's name and product code

• amendment request (name change, date change, etc.)
• reason(s) for amendment

If the new travel date is both valid and available:

• the amendment will be processed by us
• you will be notified of the amendment's status via email
• we will update the traveler voucher, and
• you must send the voucher link to your customer

If the amendment was not possible due to unavailability, you will also be notified via email. The original booking will remain valid and unchanged. In that case, if it is possible to cancel the booking and the customer wishes to do so, this should be done according to your usual cancellation protocols via the API.

When a price change occurs

In cases where the amendment request results in a price change from the original booking, you must first submit a cancellation request via the API. A new booking request will need to be performed, and a new voucher link will be issued.

The original voucher will be canceled and will therefore not be redeemable. It is your responsibility to verify whether it will be possible to cancel the booking in accordance with the product's cancellation policy.