Can't find the information you’re looking for? Send us a message. Please read instructions below first to ensure you're reaching out to the correct department.If you are a Travel Agent and would like to get help with any of these:- make, amend or cancel a booking- ask clarification for your booking (status, charge, dates, details related to the activity itself, etc.)- get assistance with Reserve Now Pay Later for you or your client- receive a booking confirmation or report any issues related to your ticket- report a problem with a booking related to the product / tour operator- request a refund- request assistance for your client- ask a question related to the the pick-up and/or drop-off point or any other question related to the tour operatorplease see this article for help. If you use the form below instead, the team receiving your case will not be able to assist.The Partner Support Team can only assist with questions related to Third Party Partners.Are you a customer seeking help for your own booking? Please visit the Viator Help Center. Do you need help with supplier or operator matters? Please visit the Operator Help Center. Please ensure that you have filled out each section of the form. 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"If you have a booking related issue, please specify the reference number to expedite resolution." Please select your account type: Select Account Type What do you need help with today?: Choose from one of the following topics : Tell us a bit more : Subject:Description:

Contact Us

Last updated on March 31, 2025 at 12:31 PM

Can't find the information you’re looking for? Send us a message. Please read instructions below first to ensure you're reaching out to the correct department.

If you are a Travel Agent and would like to get help with any of these:

- make, amend or cancel a booking

- ask clarification for your booking (status, charge, dates, details related to the activity itself, etc.)

- get assistance with Reserve Now Pay Later for you or your client

- receive a booking confirmation or report any issues related to your ticket

- report a problem with a booking related to the product / tour operator

- request a refund

- request assistance for your client

- ask a question related to the the pick-up and/or drop-off point or any other question related to the tour operator

please see this article for help. If you use the form below instead, the team receiving your case will not be able to assist.

The Partner Support Team can only assist with questions related to Third Party Partners.

Are you a customer seeking help for your own booking? Please visit the Viator Help Center.

Do you need help with supplier or operator matters? Please visit the Operator Help Center.

Please ensure that you have filled out each section of the form. If we receive a message with inaccurate or missing information, it may take us longer to respond.